The Oklahoma Eagle (Tulsa, Okla.), Vol. 78, No. 32, Ed. 1 Thursday, August 12, 1999 Page: 11 of 36
This newspaper is part of the collection entitled: Oklahoma Eagle Publishing Company and was provided to The Gateway to Oklahoma History by the Oklahoma Historical Society.
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"Could
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Che Oklahoma
T'.hip Form
Siher
XwW. .
ilia Urban League is supported
>hip hi//
| |
—
As Oklahoma moves into
the next century, why hold it to
regulations from the past?
City«State«ZIP
Telephone
Name_
Address
1 will continue to preach this
week after week about basic cus-
tomer sen ice and how to handle it.
Here are some ideas:
* Learn to acknowledge the
waiting customer.
Di-.Unci
Public Acki
Membership Card
Membership Certificate
Distinttise Urban League Lapel Pin
ledgement of Membership
Membership Card
Membership Certificate
ire I rban League Lapel Pm
i ledgement ot Membership
Urban league T-shirt
•Be professional: Act like you
are in business. L
regular hours, just be there.
•Dedication to service: learn to
Attention Pastors:
Save money and receive a
residual on going income for
your non-profit church through
deregulated Public Utilities,
Electric, Gas and Telephone
Services 10% discount to
member of congregation
Call Dawn or Kelly
(918) 641-0604 Recorded
overview of (212) 796-6751
• 96% of dissatisfied customers
never complain about rude or dis-
courteous sen ice.
• 91% will not buy from the
achiesci
The league implement- its mission
gram sen Kes and research
The League deselnps and
m<He equal opportunity in
The Tulsa l'rban Lei
help us to con
critical time in
'Bishop
"For a bishop must be blameless, as
the steward of (hxI, not seltwilled. not
soon angry, not given to wine, no
striker, not given to filthy lucre,
"But a lover ot hospitality, a lover ot
good men, sober, just, holy, temperate.
"Holding fast the taithtul word as
he hath been taught, that he may be
able by sound doctrine both to exhort
and to convince the gainsavers "
Titus 17-9
Metropolitan Tulia l’rban Leaeue
You*
Black and White
Bronze
rj
LaDawru S.
Miller
Individual and Family Mei
• Please print ot fr
11
• 100% of those unhappy cus-
tomers will tell their "horror stories"
on the customer...even the business to at least nine other people,
itself. Everything focuses around the
customer, satisfying their needs and
wants. Just basic common courtesy
is all that should be done The fol-
lowing is the type ot dialogue that
should not be taking place in your
a size 10?"
Sales Clerk: If it's not on the
rack. We DON'T have it!”
Other examples are basic rude- sin in business is to have great
ness: i
overbooking appointments, not goods and services,
doing what you told the customer
you could do, and keeping a cus-
Dbunctive Urban League Lapel Pin
Divtingtiv
Public Acknfu
■ t
Metropolitan Tulia Urban League |
MtMHRSHir Bfstrns _
• The 1<1111I<1< non of tupporlint the lilalh impornint noeh of the I
Membership Card |
Membership Card
Membership Card I
Membership Certificate ■
Membership Card I
Membership Certificate ■
I
I
I
.vicimiviMiip wniiivuvv
nctfce Urban League Lapel Pin I
.m< ledgement ot Membership ■
Urban League T-shirt ■
reirfte quarter!* tie* 'letter* and ■
I
upohtan Tlthffl rban League is to aunt Atman |
■m<i! <>t social and economic equal it > «
though advocacy bridge building, pro* |
/ ■
tment* programs ot sell reliance to pro- ■
mp^meru education, and social welfare 1
(r need* your cupport Your contribution will ■
to affect the community positively at this most |
atpIMtion and city 's history
iplete the membership form and make your contribution I
toward a more productive 21st century Education is our • ! priority because "
we believe that Our Children«()ur Destiny |
A United Way Agenc y
•
Contributions are tax deducrtSk.
Please make check payable to:
Metropolitan Tulsa Urban League
240 East Apache
Tulsa. OK 74106
918-584-0001
*-
$25
$50.
$100.
$250.
$500.
hickwysmm
■BQ TV SO
L
•Ut
I »Wot Links
JMLM08R
Diner
KN N. Dmtot ■ Mtfall
IMotatltfllM
VMttgj Hmm Mw<X fcarty
iricati
MembIk
is the central player. The primary
I neces-
sarily to earn a profit, but to create
pn'blem, but it is a problem that has and keep a customer. If you loose acknowledge the waiting customer,
been overlooked for too long and vour customer, you loose your busi- be able to talk about product co“
just swept under the carpet. It's time
to be straight up!
1 make it a
habit to try to
patronize
African
American busi-
nesses when I
have the oppor-
tunity. In the
past few weeks, I
have noticed that
when patroniz-
ing some African
American busi-
nesses there are some sex ere prob-
lems with basic customer service
lust minor problems, but enough for tomer waiting for hour and hours. <.
me to have some honest discussion When a business opens up fast to keep doing the same old
with my students at the Langston
KICKOFF MEMBERSHIP
Z^AMTUL Metropolitan
\^Z Tulsa Urban League
An affiliate •»! the National Urban League Jar
I con-
ness. tent and usage. Be pleasant..
1 he key to success is to know Smile.
The complaints I have heard what kind ot business you are in, fill
and noticed regarding customer ser- a need and keep a customer,
vice in some African American busi- * 67% of customers who stop
nesses are results of not knowing patronizing a particular business, do
the Golden Rule of Business "I reat so because an indifferent employee
vour customer the way you like to treated them poorly,
be treated." I do not want to con-
tinue to harp on this but we must
do better. I am so tired of seeing out
businesses fail because we do not
take care of our customers. African business again.
American businesses must realize
that everything in business depends
Let’s Be Straight Up!
By LaDawna Miller M.B.A. business: * Know how to handle all cash
Eagle Guest Columnist Customer: "Could you register transactions.
help....?" ’Review rack and shelf stocks
Sales Clerk: "Sorry. That's not my for proper placement of sizes and
department. colors.
OR *Give customers proper direc-
Sales Clerk: Turns up their nose and tions, pleasantly
stubbornly remains behind the
counter as customer approaches.
The Metropolitan
through the Tulva Area United Way
Please indicate vourcategory and tewief MppOL
ishipLev^S
•If you create a dissatisfied cus-
tomer, fix the problem immediately.
Customer: "Do you have thus in Surveys show that you can win back
as many as 74% of your dissatisfied
customers.
•Demand quality; the deadly |
irv kitcinzicc ic In havo ®
not keeping appointments, advertising and poor products, I
k.i.tUiM.* M ■ m twv M/xl OiwIl COWt/HIC *
•Concentrate on new ideas and I
concepts. Markets change too 1
quickly and competition moves too I
/«el Lazin rlrxtnr* ikn omzi zaIz^ •
shop they realize the customer thing. I
University Urban Center and with a should come to them. The customer ‘Be professional: Act like you
tew of my friends. 1 want you to is the central player. The primary are in business. Be consistent, keep R
keep in mind that not all African purpose ot a business is not neces- regular hours, just be there.
American businesses have this sarily to earn a profit, but to create ’Dedication to service: learn to |
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I Black and White
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■ Silver
I Gold
| Platinum
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Christopher Conger, D.O.
<■' Il
t
i
@ Southwestern Bell
The shortest distance between you and the future."
i
Right now, Southwestern Bell is poised to help make sure Oklahoma realizes all the
promise and possibilities of the new century. Nobody is more eager to ensure that
Oklahomans reap the exponential growth in technology that will benefit education,
healthcare, commerce and economic development across the state.
But progress takes investment. And while
Southwestern Bell is committed to die Inline
of Oklahoma, outdated regulations discourage
new investment and services.
The good news is state leaders are now re-
evaluating these regulations of yesterday that
are hindering progress today.
As one of the largest investors and employers
in our state, Southwestern Bell is committed
to working with them to make sure Oklahoma
is not left behind.
Hillcrest Medical Group is pleased to announce the
addition of Christopher Conger. D O. to North Pointe
Family Medicine. Dr. Conger graduated from Kirksville
College of Osteopathic Medicine and completed his
residency at Family Medicine of St. Louis. Deaconess
Hospital, St. Louis, MO.
Dr. Conger is a member of the American Academy
of Family Physicians, American College of Osteopathic
Family Physicians, and American Osteopathic Association.
Dr. Conger enjoys seeing a wide variety of patients
from pediatrics to seniors and is available to see new
patients Monday through Friday from 8 a m. - 5 p.m.
For An Appointment Call 599-5514
< Hillcrest Medical Group
x Service of Hillcrest Healthcare System
North Pointe Family Medicine
205 East Pine
Tulsa, OK 74106
918-599-5514
August 12,1999
The Oklahoma Eagle
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Copyright C !999 Southwestern Bell Tetephone Company AH rights es^rved
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The Oklahoma Eagle (Tulsa, Okla.), Vol. 78, No. 32, Ed. 1 Thursday, August 12, 1999, newspaper, August 12, 1999; Tulsa, Oklahoma. (https://gateway.okhistory.org/ark:/67531/metadc1807946/m1/11/?q=music: accessed June 29, 2024), The Gateway to Oklahoma History, https://gateway.okhistory.org; crediting Oklahoma Historical Society.